Junior Technical Support Specialist

Junior Technical Support Specialist - Entry Level SaaS Opportunity - Workforce Management

• £26,000 - £28,000
• Learn from Customer Success Leaders
• Progression potential to Customer Success
• Route into the world of SaaS
• 22 days holiday + your birthday off

If you're ready to kickstart your career in tech and want to be somewhere that actually invests in your development, this one's worth a look. You’ll be joining a tight-knit team in Wembley, working with a business that’s been innovating in workforce management and access control for over 30 years. No gimmicks, no fluff, just solid tech, smart people and a clear path to grow.
  
What You’ll Be Doing

• Acting as the first point of contact for customer support queries via phone and email
• Triaging helpdesk tickets and managing the technical support inbox
• Providing first-line support across hardware, software, and systems
• Coordinating engineer visits and assisting with device shipments

What You’ll Need to Bring

• Strong communication skills both written and verbal
• A knack for problem-solving and delivering great customer service
• Solid computer literacy and basic troubleshooting ability
• Good time management and attention to detail

Who They Are
This business is a long-standing player in the SaaS space, delivering biometric and workforce management solutions across EMEIA. Their tech is used by thousands of organisations to streamline operations and safeguard people and assets. They’re growing, they’re agile and they’re serious about support which is where you come in.