Account Manager

• £25,000 - £30,000 per annum, company pension, 25 days holiday + bank holidays, free parking, benefits package
• Birmingham

Imagine being part of a team that directly contributes to saving lives. This business plays a crucial role in ensuring the safety and confidence of lone workers worldwide. This is more than just a job; it’s a chance to make a real impact while enjoying a supportive and growth-oriented environment.

What You’ll Be Doing:

• Support the sales team by coordinating the sales inbox, trials, and quotes, ensuring accurate and timely processing.
• Assist in preparing sales proposals, contracts, and other documentation.
• Maintain and update CRM data, ensuring customer information is accurate.
• Conduct follow-ups from trials to ensure a smooth transition from sales to active usage, maintaining high levels of customer satisfaction.
• Handle renewals and identify upsell opportunities, contributing to revenue growth.
• Assist account managers in tracking customer lifecycle stages to ensure timely renewals and identify potential churn risks.

What You’ll Need to Bring:

• Bachelor’s degree in Business Administration, Sales, IT, or a related field preferred, but relevant work experience is highly valued.
• 1-2 years of experience in customer support, sales administration, or a similar role, preferably in a technology or SaaS environment.
• Proficiency in CRM software (e.g., HubSpot, Salesforce) and MS Office Suite.