Client Success Manager - Enterprise Retail & eCommerce

• Remote (with London client engagement)
• £50,000 - £60,000 per annum, £11,000 bonus uncapped

This is for someone who wants client success with teeth. Not chasing tickets. Not “checking in”. You’ll sit with senior retail and eCommerce stakeholders and help them grow digital revenue, tighten operations and scale programmes across marketplaces, dropship and omnichannel.

You’ll be the strategic partner who connects commercial outcomes to what actually happens day-to-day: supplier networks, product availability, fulfilment, delivery, returns and customer experience. If you like complex environments, multiple stakeholders and work that’s measurable, you’ll enjoy this.

What you’ll be doing

• Building trusted relationships with senior retail and eCommerce leaders, becoming a go-to partner not a service contact
• Leading strategic business reviews that land, showing ROI, surfacing opportunities and setting a clear plan forward
• Driving account growth through expansion, innovation, upsell and cross-sell in a way that feels consultative not pushy
• Turning insights into action across marketplaces, dropship programmes, supply chain performance and end-customer experience

What you’ll need

• Experience in Client Success, Account Management, Consulting or commercial roles where retention and growth mattered
• Strong exposure to retail and eCommerce environments (marketplaces experience is a big plus)
• A commercial mindset: you understand GMV, efficiency, margin pressure, and how decisions get made in retail
• Confidence with senior stakeholders and the ability to simplify complexity into clear next steps

Who they are
A high-growth commerce business working with enterprise retail and eCommerce clients across marketplaces, dropship and omnichannel operations. They’re impact-led, collaborative and focused on outcomes that move the needle, not activity for the sake of it. Remote-first, but close to customers and serious about delivery.

If you want a client role where you’re genuinely shaping growth and not just servicing accounts, get in touch.