Customer Support & Administration Officer

• £30,000 - £32,000 FTE  - 22.5 hours across 3 days
• Amersham | Office-based

A part-time role with proper variety and work that genuinely matters. You will join a small and supportive team helping customers at a difficult point in their lives while keeping a busy online service running smoothly.

The working pattern is three days per week including Friday with the other two days agreed around you and the team. There is five weeks' holiday plus bank holidays calculated pro rata and a consistent 9am to 5pm schedule.
  
This is not a scripted call-centre job. You will handle sensitive enquiries with care then switch comfortably into account administration system access data checks and operational tasks.
  
The role involves being trusted to use your judgement, learning new systems and offers enough scope to stay interesting as the service develops.
  
What you'll be doing

• Support customers and business partners by telephone and email with calm clear and compassionate guidance.
• Manage enquiries through Zoho Helpdesk resolve platform questions and escalate genuine technical issues to the right colleagues.
• Onboard new partners maintain accurate records manage system access and verify payment details.
• Support data submissions feature testing content monitoring quality checks and the practical administration that keeps the service moving.

What you'll need to bring

• Experience in customer service helpdesk support or administration with strong written and telephone communication.
• The empathy and patience to support people experiencing bereavement without becoming vague or overly formal.
• Excellent attention to detail and the ability to prioritise varied work independently while knowing when to ask for help.
• Confidence with Microsoft Office and the appetite to learn systems such as Zoho quickly, though specific computing qualifications are not required.

The Company
An incredible tech for good platform supporting customers and commercial partners across the UK. The organisation combines a high-volume online platform with careful human support and is continuing to develop its services and internal systems. It is a purpose-led environment where thoughtful service and reliable administration have a visible impact. 

Fancy learning more?
Get in touch with Chloe for more information.