Internal Team Leader - Automotive SaaS & Technology Provider

£40,000–£45,000+ basic, Uncapped monthly commission, 26 days Holiday, 4% pension, healthcare, income protection, life assurance
Greater London | Hybrid

A proper player-manager role for someone who likes being close to the numbers, the calls and the people. You’ll take ownership of a B2C/B2B revenue operation with genuine scope to shape how the team sells, coaches and campaigns into a substantial existing customer base.

This is not a field sales management job dressed up as something else. It suits an internal sales leader who understands retention, renewals and upsell, can get on the phone when needed and knows how to raise performance without managing everyone in exactly the same way.

What You’ll Be Doing 

• Lead the day-to-day revenue performance of 2 internal Sales Advisors and influence 7 revenue-focused BPO advisors through their team leader, owning a combined monthly target.
• Drive retention, renewals and upsell across inbound enquiries and a sizeable existing customer base, while building targeted outbound campaigns that turn customer data into revenue.
• Operate as a hands-on player-manager: coach live calls, sharpen objection handling and closing, run huddles and adapt your approach to different personalities and development needs.
• Own the revenue plan and campaign execution, working with marketing and finance while keeping CRM activity, compliance and performance reporting disciplined.

What You’ll Need to Bring 

• Proven leadership experience in a high-volume B2C or internal sales environment, ideally involving subscriptions, renewals, retention or customer-base upsell.
• A strong track record against revenue and conversion targets, with the confidence to lead from the front and take calls yourself when the team needs it.
• Evidence that you can coach different types of salespeople, diagnose performance issues and improve results without relying on a one-size-fits-all management style.
• Commercial ownership and good judgement around campaigns, customer experience and compliance. Salesforce experience and exposure to automotive, telematics or technology would be useful, not essential.

Who They Are
An established UK business operating in vehicle security, connected-car technology and telematics. Their technology and relationship with UK policing give them a distinctive position in the market, with their work supporting stolen vehicle recovery and wider efforts against organised vehicle crime.

The internal sales function is evolving as the wider commercial team focuses more heavily on large B2B accounts. That gives this Team Leader a clear brief: build a sharper B2C retention and upsell operation, improve the team’s capability and turn a large customer base into sustainable revenue growth.