Technical Support Co-ordinator

• Office based in Amersham, Buckinghamshire
• Highly rewarding work with an incredible product that gives back to charity and people in need
• £25,000 + company benefits

If you’re someone who likes solving problems, making systems work smoothly and learning as you go, this is a role where you can build proper technical depth while seeing the real impact of your work. You’ll sit close to the Technical Services Lead, not buried in a large support function, which means hands on exposure to integrations, partner onboarding and live customer issues.

The product has real purpose behind it, helping people navigate everyday challenges with more confidence. You’ll get variety, responsibility and the chance to develop quickly in a team that values accuracy and curiosity. It suits someone who wants more than repetitive support tickets and is keen to understand how digital products actually work.

What You’ll Be Doing

• Supporting partner onboarding and website integrations from set up through to go live
• Creating and maintaining widgets, embeds and other digital assets across platforms
• Troubleshooting basic website issues across HTML, CSS and general web functionality
• Managing technical queries, maintaining accurate documentation and improving internal processes

What You’ll Need

• Strong attention to detail with a structured approach to problem solving
• Confidence working with websites and digital tools
• Clear, professional communication skills across phone and Teams
• Willingness to learn systems, take ownership and work both independently and collaboratively

About the Company
They are a mission driven Tech for Good organisation using technology to improve lives at scale. Their consumer SaaS platform helps people make better decisions, access support and navigate everyday challenges. They focus on building practical, user centred products that deliver meaningful social impact while continuing to scale their platform and partnerships.